Return Policy - KevH.Barberstudio

  • Return & Refund Policy

    Our Commitment to You

    At KevH.Barberstudio, we stand behind the quality of our professional barbering products. If you're not completely satisfied with your purchase, we're here to help.

    Return Window

    30-Day Return Policy

    • You have 30 calendar days from the date of delivery to return eligible items
    • Items must be in original, unopened condition with all original packaging
    • Return shipping costs are the responsibility of the customer unless the item was damaged or defective upon arrival

    Eligible Items for Return

    ✅ Returnable Items:

    • Unopened grooming products (shampoos, pomades, creams)
    • Electric shavers and tools in original packaging
    • Unused barbering equipment
    • Items with manufacturing defects

    ❌ Non-Returnable Items:

    • Opened or used personal care products (for hygiene reasons)
    • Custom or personalized items
    • Items damaged by misuse or normal wear
    • Sale or clearance items marked as "Final Sale"

    How to Return an Item

    1. Contact Us First

      • Email: kevhbarberstudio@gmail.com
      • Include your order number and reason for return
      • We'll provide you with a Return Authorization Number (RAN)

    2. Package Your Return

      • Include all original packaging and accessories
      • Print and include the return authorization form we'll send you
      • Pack items securely to prevent damage during shipping

    3. Ship Your Return

      • Use a trackable shipping method
      • We recommend insuring high-value items
      • Ship to the address provided in your return authorization

    Refund Process

    Processing Time:

    • We'll inspect your return within 3-5 business days of receipt
    • Approved refunds will be processed within 7-10 business days
    • Refunds will be issued to your original payment method

    Refund Amount:

    • Full purchase price for eligible items
    • Original shipping costs are non-refundable
    • Return shipping costs are deducted from refund (unless item was defective)

    Exchanges

    We currently don't offer direct exchanges. If you need a different size or product:

    1. Return the original item following the process above
    2. Place a new order for the desired item
    3. We'll process both transactions as quickly as possible

    Damaged or Defective Items

    If your item arrives damaged or defective:

    • Contact us within 48 hours of delivery
    • Provide photos of the damage
    • We'll arrange a free return and full refund or replacement
    • We'll cover all return shipping costs

    International Returns

    For international orders:

    • Same 30-day return policy applies
    • Customer is responsible for return shipping costs and any customs fees
    • We recommend using a tracked shipping service
    • Items must clear customs to be eligible for refund

    Contact Information

    Customer Service:

    • Email: kevhbarberstudio@gmail.com
    • Phone: 0468414921
    • Hours: Monday-Friday, 9 AM - 6 PM (Your Time Zone)

     

    This policy was last updated on [Date]. We reserve the right to modify this policy at any time. Changes will be posted on this page with an updated revision date.

    Questions? Our customer service team is here to help make your return process as smooth as possible. Don't hesitate to reach out!